Here are listed questions and answers which are frequently asked by our clients.

If you have any questions which are not listed below feel free to send us an email at


Where does Urban Touch ship from?

We ship from our partners, factories located in China.

You might expect your items to be shipped separately (in a case you order more than one item in our store), because some factories are specialised in different areas of manufacturing.

How long will it take for my items to arrive?

It will take 7-45 business days for all orders to arrive.

Shipping and delivery transport vary from product-to-product; depending on demand and shipping location.

How long will it take to receive a tracking number?

It will take between 3-7 business days to receive your tracking number.

Where can I place an order from?

We ship Worldwide, which means you can place an order from any country.

Does the shipping is free on our store?

Yes, shipping is Free Worldwide on most items.

Where is you company located?

Our vendors are located in China and our office is in Hong Kong, 25th Floor, Workington Tower, 78 Bonham Strand, Sheung Wan.

Which currency are you sing in your store?

All orders are processed using the USD currency.

When I place my order will I receive a confirmation number?

You will receive automatically by email the confirmation number once you have placed your order.

If I have a problem with my order, who can i contact?

For support, you can email us to or using the contact form on the website and we will fix the problem for you.

How can I pay?

You can pay on the online store using Credit Cards such as Visa, Mastercard, Discover, Amex.

On this site, does the checkout is secure and safe?

We know security and privacy are important to you – and they are important to us, too.
All transactions in our store are safe and secure. All transactions are encrypted.

Will you sell my information If I enter my email address?

We use your email address only to send you newsletter or promotions, we do not sell your informations and respect your privacy.